Grievance Procedure
A fair and respectful way
to raise a concern.
Backriver Blends is committed to treating our customers, suppliers, contractors, business partners, and community members fairly and respectfully.
If you believe we have fallen short of our values or obligations, you may use this form to submit a formal grievance. A grievance is an allegation that a policy, right, public commitment, or contractual obligation has been violated.
You do not need to have all the facts or supporting evidence to contact us. We ask only that the information be submitted honestly and in good faith.
grievance anonymously.
Your privacy and safety matter throughout the process.
What Happens Next
What happens after you submit a grievance?
A clear, documented five-step review process.
Acknowledge
We confirm that we have received your grievance and, when possible, identify the person responsible for reviewing it.
Assess and Review
We determine whether the concern falls within our grievance procedure and review the available information. This may include contacting you, reviewing relevant records, and speaking with other people involved.
Decide
We determine whether the grievance is substantiated, partially substantiated, unsubstantiated, or cannot be determined from the available information. We explain our decision as fully as confidentiality and legal obligations allow.
Resolve and Follow Up
When corrective action is appropriate, we identify and carry out the action and communicate that the matter has been addressed.
Record
We document the grievance, communications, findings, decisions, and corrective actions in our confidential Grievance Log.
Important Information
No Retaliation
Backriver Blends prohibits retaliation against anyone who raises or participates in a grievance in good faith.
Anonymous Grievances
You may submit a grievance anonymously. However, without contact information, we may be unable to ask follow-up questions, provide updates, or communicate the outcome of our review.
Urgent Health or Safety Concerns
If your grievance involves an immediate health or safety concern, please indicate that on the form. For product-safety concerns, provide the product name, package size, lot or batch information, purchase location, purchase date, and photographs when available.
This form is not an emergency service. If someone is in immediate danger, contact 911 or the appropriate public authority.